Customer Service Rep - FULL TIME

United States, NY, Jericho

Job Description

Aon Affinity Berkely Travel, a leading provider of Travel Protection Plans, is located in Jericho, NY and is a division of Aon Corporation. 

Currently, we have a exciting career opportunities for FULL TIME Customer Service Reps in our Jericho, NY office. 

Multiple positions available.  Shifts include:

Monday through Friday from 1:00 pm to 10:00 p.m.,

Monday through Thursday from 1:00 pm to 10:00 pm and Saturday from 9:00 am to 5:00 pm

Monday, Tuesday and Thursday from 1:00 pm to 10:00pm, Friday from 11:00 am to 8:00 pm and Saturday from 9:00 am to 5:00 pm   


The initial point of client contact and servicing. This position has frontline involvement with administering Travel protection plans for Cruise Lines, Tour Operators, and Retail Accounts. Essential duties include: Answer incoming calls in a prompt professional manner while meeting performance standards (average availability, talk time and call volume). Extend quality service to clients by providing knowledgeable coverage information and assisting with additional inquiries. Initiate claims and provide subsequent status information. Maintain key performance indicators, meeting standards set for the position. Compose written responses to customer inquiries. Voluntary participation on special project teams, to enhance the departmental knowledge base. Other duties as assigned.


  • Minimum of 1year of customer service experience / call center experience
  • Proficient in Microsoft Office. Must have ability to multi-task and prioritize work flow.
  • Strong interpersonal skills and the ability to empathize with clients.
  • Strong attention to detail and organization skills.


  • High school diploma or equivalent. 

Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization. 

All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon's employment policies. You will be notified during the hiring process which checks are required by the position. 

Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices. 

For more information about Aon Corporation, visit our website at

 Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled).  

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job number: 43287
Category: Customer Service/ Contact Centre
Location: United States, NY, Jericho

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