HR BPO Payroll Delivery Analyst Charlotte NC

United States, North Carolina, Charlotte

Job Description

About Aon Hewitt
Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide. For more information on Aon Hewitt, please visit

Researches and documents the overall process related to projects and ongoing delivery ensuring all systems (internal and external) have been identified and integration points documented
  • Creates detailed functional business requirement specifications and ensures proper testing hand offs for integration testing
  • Ensures that the process flows are complete and within the defined scope for projects
  • Provides status reports and communicates changes in process for project assignments
  • Assists in post project Quality Assurance and knowledge management
  • Manages working relationship with offshore counterparts
  • Works with 3rd party providers to ensure seamless process delivery
  • Researches and resolves issues related to data interfaces to 3rd party providers
  • Acts as Subject Matter Expert (SME) for assigned area(s) (i.e. Retirement, Exec Comp, etc)
  • Develops and leads process improvements for existing processes and supports creation of new processes with emphasis on (up/down) stream impacts
  • Responsible for identification of issues. Drives change for related improvements. Ability to understand impact of issue across domains and ensure resolution.
  • Identifies and resolves escalations with strong emphasis to associated patterns, trends, and root cause analysis
  • Responsible for meeting Service Level Agreements (SLAs) and accountability for downstream SLAs
  • Identifies opportunities for change requests
  • Responsible for team audits and training
  • Supports and provides investigation on regulatory and compliance issues and ensure reporting of same to management
  • Participates in new client transitions gaining an understanding of processes and documentation
  • Communicates effectively with the client and internal partners for analysis/resolution
  • Participates in meetings to discuss issues identified and impact on service delivery
  • Partner with Client teams on trend analysis and process improvements
  • Defines with Client the vendor management process for Aon Hewitt 3rd party partners and the client's 3rd party partners
  • Leads client interaction and facilitation on all client touch-points
  • Provides direction and oversight to other associates in their performance of task level assignments
  • Assists with documentation and leads or participates in release of communications/training
  • Supports delivery models to internal and external clients
  • Assists with documentation and leads or participates in release of communications/training

  • 5 years of work experience in Payroll or related process
  • Experience in project/implementation work, preferred
  • Ability to work under tight deadlines managing multiple tasks
  • Demonstrates analytical skills, is a self-starter and can operate with direction from senior team members
  • Experience working with offshore/virtual teams
  • Strong research and problem-solving skills
  • Experience with developing process improvements and initiating change
  • Ability to refine processing procedures based on "big picture" understanding
  • Ability to clearly document processing procedures into an SOP format, preferred
  • Intermediate customer service/communication skills, required
  • Understands transition or project methodology
  • Knowledge and/or experience with a case management system (i.e. Siebel or Workflow) preferred
  • Knowledge and/or experience with PeopleSoft preferred
  • Understanding of other related service areas (Payroll, WFA, Benefits, Customer Service), desired Basic or Intermediate level understanding of internal controls, desired

All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.


Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled)

Job number: 054095
Category: HR Outsourcing Services
Location: United States, North Carolina, Charlotte

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