Senior Disability Case Manager - Canada


Job Description

About Aon

Aon plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the world's best broker, best insurance intermediary, reinsurance intermediary, captives manager and best employee benefits consulting firm by multiple industry sources. Visit and  for more information on Aon 

About Aon Hewitt

Aon Hewitt empowers organizations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organizational and personal performance and growth, navigate retirement risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness.  Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide.  For more information on Aon Hewitt, please visit

We currently have an exciting career opportunity for a Senior Disability Case Manager for Canada.  There is flexibility for this position to work remotely anywhere across Canada, with Head Office Operations from Toronto.  The Senior Case Manager is expected to manage projects and take responsibility for specific deliverables primarily in relation to claims management and program design while meeting timelines and work directly with clients. 


  • Providing absence management expertise inclusive of claims management to our clients in the areas of absence which may include disability, workers’ compensation and leave management
  • Manage projects ensuring responsibility for deliverables, timelines and work with absence team (consultants and analysts) to ensure client satisfaction.
  • Conduct and facilitate meetings with clients and absence teams to complete project work.
  • Develop and prepare reports using existing and new templates.
  • Participate in the development of proposals working in collaboration with senior consultants and proposal teams, and attend finalist presentations as required.
  • Provide guidance, mentoring and support to Associate members of the Absence practice on their work and their interactions with clients ensuring high standards of service.
  • Independently own and act as point of contact for clients


  • University degree;
  • Thorough knowledge of Absence program design and implementation;
  • Minimum 5-8 years of practical experience within the Absence field
  • Previous work experience within a consulting environment would be an asset.
  • Experience with claims management processes inclusive of adjudication,  case management, return to work facilitation and  moderately complex cases
  • Comfortable speaking and engaging with clients - able to facilitate client meetings independently and to participate in the delivery of project results
  • Expertise in Excel and demonstrated strength in numerical analysis;
  • Superior communication skills, both written, and oral essential;
  • Must be a highly motivated, customer-service and team-oriented individual;
  • Solid project management skills;
  • Ability to work under deadlines, and ability to work on several projects simultaneously is critical;
  • Would be considered an asset for candidates who have a (RN) Registered Nursing background, this is an asset but not a requirement.

Aon offers competitive compensation, exceptional benefits, continuing education & training, a unique internal advancement program, and tremendous potential with a growing worldwide organization.

All positions at Aon require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, and/or credit check. By applying for a position with Aon, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon's employment policies. You will be notified during the hiring process which checks are required by the position.

Aon's professionals are unwavering in their client focus and integrity. We promote diversity, professional development, frugality and stewardship, applying a disciplined non-bureaucratic approach to help our clients realize their business potential. Drawing on our experienced team as a competitive advantage, Aon employees have the freedom to take risks, foster innovation, champion for change and replicate best practices.

For more information about Aon Corporation, visit our website at 

Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled). 

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job number: 48576
Category: HR Outsourcing Services
Location: Canada

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