IT Support Specialist I

Aon - Toronto, Ontario
Wednesday, January 09, 2013
038548
Technology


Description



* PC/laptop set ups;

* Basic PC/laptop and peripheral repairs processes;

* Refresh of loaner laptops process;

* Inventory/parts processes;

* Associate move/termination processes;

* (Remedy) support ticket processes;

* Basic printer troubleshooting:

* Basic network connectivity troubleshooting;

* Basic software installation processes;

* Follow standard operating processes for routine situations and ask for guidance in new or unusual situations; and

* Additional tasks and research as assigned by the team.

* Works well as part of a team;

* Basic problem solving skills;

* Demonstrates a general technical aptitude;

* Receives coaching in an open manner;

* Demonstrates good oral and written communication skills;

* Learns technical topics in an effective manner and use team members as resources;

* Has good attention to detail and follow through skills;

* Works independently with little supervision;

* Demonstrates solid time management skills;

* Escalates issues to team members that are beyond their scope;

* Has solid customer service skills;

* Uses designated reference documentation in an effective manner;

* Demonstrates consistent attention to detail and follow through skills;

* Follows standard operation processes for routine situations;

* Participates on team projects;

* Follows role requirements and accurate time reporting;

* Has ability to lift and move objects weighing up to 50 pounds;

* Some overtime and weekend work; and

* Local travel only between Aon Offices.

* Participate with after hours on-call rotation.

Qualifications

Learns the following skills and demonstrates basic skill proficiency in:
* PC/laptop setups;
* Loaner laptop refresh process;
* Inventory/parts processes;
* Associate move/termination processes;
* (Remedy) support ticket processes;
* PC/laptop and peripheral repair processes;
* Software installation processes;
* Printer troubleshooting processes;
* Network connectivity troubleshooting processes;

All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.

Toronto, Ontario Canada
Toronto, ON Canada