Senior Manager, Account Management

Job Description

Job description:

Renewal and remarketing

  • Client Business Consulting and Planning
  • Review of renewal terms
  • Review and preparation of Renewal Proposal / Claims Analysis
  • Meeting with clients on pre-renewal and/or renewals
  • Preparation of Service Level Agreement
  • Preparation & Presentation of the benefits programme to employees


Day-to-Day Operations

  • Getting updates on the employee movements from clients
  • Following up of underwriting requirements with clients
  • Handling the enquiries from both HR and employees
  • Follow up with clients on outstanding invoices
  • Act as escalation point for all client’s queries/feedback
  • Aged Debt Management


  • Champion al client related initiatives including but not limited to Client Promise, Aon Bench, Aon Pulse and Aon Care
  • Champion Aon United
  • Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
  • Support Health & Benefit Singapore Leader with Singapore initiatives
  • Any other ad hoc duties as assigned


  • Degree from a recognised university, plus minimum regulatory requirements for registration as Broking and FA rep with MAS.
  • Strong inter-personal skill and distinctive customer service.
  • Client management experience, analytical, critical thinking and problem solving skills required
  • Previous experience in broking, working with clients, and product knowledge is required. 
  • Self-disciplined and organised
  • Good skills on MS systems including Word, Excel, Powerpoint required