Call centre Executive

Job Description


  • Hold responsibilities over claims queries / handling within pillar; provide feedback
  • Attend to all claims enquiries/matters from internal and external customers for allocated accounts within the mandatory timeline
  • Gather necessary documents / information (where appropriate) for insurers to adjudicate claims assessment, basic checking/investigation for contestable / complicated claims should there be any disputes
  • Provide timeliness of response to queries - respond to Internal/external client query within the mandatory timeline (as per key performance indicators)
  • Provide timeliness of response to phone calls within the mandatory timeline (as per key performance indicators)
  • Carry out specific pre-screening tasks upon receipt of claims documents from client and/or insurers within the required timeline (as per key performance indicators):
  • Backup and/or cover claims query/claims matter (may not be owns account)  within the department as & when instructed 
  • Complete all tasks given accurately within the required turnaround time
  • Assist superior and/or claims manager to carry out any ad-hoc tasks assigned


  • GCE ‘O” or ‘’A’ Level and above
  • Insurance professional qualifications preferred (HI, M5 & M9)
  • 1 – 2 years working experience in the insurance industry preferred
  • Experience in claims handling preferred
  • Basic knowledge of Life & Health Insurance 
  • Good team player and service-oriented
  • Self-motivating
  • Proficient with MS Office Tools
  • Good communication skills (oral and written)