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Client Services Director

Job Description

We’re hiring!

Aon Captive & Insurance Managers (Isle of Man) (“Aon”) are currently recruiting a Client Service Director to lead one of our captive service teams.

We’re looking for a smart, energetic and motivated individual with natural leadership abilities to join our senior management team, manage client engagements, develop relationships and be responsible for service delivery.

In summary, a Client Service Director has ultimate responsibility for a portfolio of captive clients and the team that services them.

 As a Client Service Director, you will:

  • Lead the relationship for Aon on a Portfolio of clients and assume responsibility for client service delivery and excellence;
  • Lead your service team, ensuring that all your clients’ priorities, objectives and any other requirements have been met;
  • Demonstrate and deliver an ‘Aon United’ approach to your Portfolio of clients;
  • Motivate and develop your team towards the accomplishment of business goals and objectives, as well as their own personal career development; and
  • Work with Operational Executives on a quarterly basis to ensure that the right level of resource is being assigned to your clients.

As a member of the Aon Senior Management team, you will:

  • Apply strategic and operational planning, ensuring that the Company optimises efficiency in all of its processes;
  • Ensure best practice and innovation is fully disseminated and shared across all client servicing teams;
  • Contribute and support to the development and implementation of strategic objectives in relation to Aon;
  • Actively seek out revenue growth opportunities through existing and new business;
  • Support and enact the Firm’s decisions and strategies; and
  • Maintain a thorough understanding of the Captive industry and associated trends.

The role provides a challenging and exciting work environment that offers a healthy combination of autonomy and senior level support.

About you 

The successful candidate will:

  • Be a client focused professional with excellent communication and proven leadership skills;
  • Be professionally qualified in either insurance or accounting, with at least 10 year’s relevant experience in the captive or risk management sector;
  • Have a strong technical knowledge of the captive industry and/or insurance as well as a working understanding of insurance, accounting, taxation and legal issues relating to the captive sector;
  • Have a proven track record in proactively managing projects;
  • Possess a keen eye for detail and have experience in analysing and manipulating data; and,
  • Have strong leadership skills and a proven track record in managing and developing teams; 

The role is a full time permanent position, reporting to the Managing Director.

Individuals are selected based on their abilities to perform the tasks required. Our policy is to be fair and consistent in all aspects of our business. We recognise, respect and value differences and diversity. We embrace equality as part of our normal way of doing things because we believe that it is the right thing to do for our people, our customers and our success.

All applications received will be dealt with confidentially and subject to the company recruitment and selection processes.

What you can expect from us

  • Remuneration and attractive range of benefits geared to attract the very best
  • Great career opportunities both in Isle of Man and globally. 
  • Opportunity to work with talented, motivated colleagues that will support your career growth

Aon is an equal opportunity employer. Individuals are selected on the basis of their abilities and merits to perform the tasks required. Our policy is to be fair and consistent in all aspects of our business. We recognize respect and value differences and diversity. We embrace equality as part of our normal way of doing things because we believe that it is the right thing to do for our people, our clients and our success.

All applications received will be dealt with confidentially and subject to the company recruitment and selection processes.

About Aon Captive & Insurance Management (Isle of Man)

Aon Captive and Insurance Managers (Isle of Man) is a division of Aon Global Risk Consulting and specialises in alternative risk transfer, risk finance and the formation & management of captive insurance companies.  Aon is the market leader in the Isle of Man in this business sector, employing 26 staff and providing outsourced management services to 45 client companies, the majority of which are captive (re)insurance companies insuring risks of their parent companies.

About Aon plc

Headquartered in London, Aon plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions.  Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.