Senior Pensions Operations Change Analyst

Job Description

Senior Pensions Operations Change Analyst


We’re hiring!


Aon are currently recruiting a Senior Pensions Operations Change Analyst to join our team in Birmingham. The Operations Change team deliver change projects for existing clients. Working in partnership with other Outsourcing departments, Aon Retirement Practice and external parties (including third party providers of administration services), the Senior Pensions Operations Change Analyst  is responsible for the delivery of project change work, following defined procedures and processes. 



About Aon


Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.

Aon Retirement Solutions’ market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way.


Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.



About the Role


Your impact as a Senior Pensions Operations Change Analyst:


You will be a Subject Matter Expert for processes, clients, systems and tools and being proficient in processing and checking

Monitor current projects

Manage the workload in line with SLAs through the ability to organize, prioritize and make effective workload allocation decisions

Produce and analyze reports as required for internal and external clients and requirements

Investigate background to cases by reference to archived files and system data

Identify issues with processes handled in teams and drive a process to find and implement solutions

Implement changes to tools and documentation needed to support effective service delivery

Increase the level of project based knowledge and drive continuous improvement in all areas of processing

Write and maintain knowledge documents, keeping them up to date and incorporate changes to legislation

Share best practice with colleagues through process and tool training

Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.



About you


Your knowledge and expertise:


Demonstrative experience within third party pensions administration

Both high-level and detailed analysis/reconciliation of data largely using MS Excel

Understanding of technical pensions and scheme benefits
Methodical approach to work and working in a project environment

Team player, who is able to work to tight deadlines

Strong communication  skills, both verbal and written

Strong attention to detail and commitment to provide ongoing quality



Salary and Benefits


This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.



Our Colleague Experience


Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application