Client Service Reward Data Team Leader

Job Description

Client Service Reward Data Team Leader


We’re hiring!


Our European Data Solutions team are looking to recruit a Client Service Reward Data Team Leader to join our team in London.


The aim of this role is to work as a part of the Europe-wide Data Solutions Client Service and Operations team ensuring quality reward data from clients and on-time delivery of high quality survey reports, through managing client portfolios and a team of Client Service Data Analysts (between 2 and 6), which can be in local office and across Europe offices.


The European Data team are a part of our Rewards Solutions practice which provides reward consultancy services to both public and private companies surrounding all aspects of compensation.


The Reward Solutions team is part of the wider Human Capital Solutions practice, who provide a portfolio of Rewards, Assessment and Performance solutions, fuelled by expert advisors and proprietary people data and analytics, that help clients deliver sustained business performance through their people.


About Aon


Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


About the Role


This role works in collaboration with the Data Client Service and Operations team members across Europe, as well as other Data Solutions team members in Europe and globally, Reward Advisory team members, and partners across Aon businesses. The role offers significant contact with our clients - primarily Human Resources, and/or Compensation and Benefits managers or analysts. 


Duties will include;


Support clients with data submission training, collection of data, analysis of client compensation levels, recommendations of appropriate survey products, interpretation of compensation surveys and survey access support.

Lead a team to do the same with their allocated portfolio of clients.

Participate in the highest quality data and survey products and service of assigned clients in Europe through:


Analysis, and implementation of the annual survey cycle.

Managing client relationships, and sitting on Steering Committee meetings/calls, where relevant.

Prepare/ review materials and lead round table and conference meetings, including annual conference/ results delivery meetings.


Understand complexities of data gathering and handling, data nuances and caveats, and best practices.

Working closely with survey project managers to ensure each phase and deliverable is achieved to time and budget constraints.

Identify and address any potential risks and issues which might threaten this success.

Develop a deep technical understanding of survey methodologies, sampling, anti-trust and data confidentiality challenges.

Ensure data submission timelines are met, client reports are produced are on time and to quality standards, and clients are invoiced promptly.

Maintain existing client accounts and actively respond to new opportunities that arise from team members in the office and beyond.

Develop and manage a strong, positive network within the Aon organization to help promote the team and to continue to raise awareness of the team’s capabilities and service offerings.

Drive revenue from existing survey accounts by looking for data consulting and reward design/ strategy opportunities.

Participation in ad-hoc custom survey/ benchmarking projects with advisory and/or data service projects/opportunities.

Interpret trends and market data patterns, implications for client compensation programmes and HR strategies – identify insights in the data.

Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.


About you


The successful candidate will have;


Experience in using compensation/benefits surveys.

Experience in data analysis, surveys/surveys data and reporting.

Experience of producing and presenting reports, in a clear and concise manor, to a variety of audiences.

People management experience, or alternatively demonstrative experience of leading on projects or initiatives.

Excellent MS Excel skills.

Strong client service orientation.

Strong team leadership.

Strong team player

Analytical mind.

Prioritization and process management


Our Colleague Experience


Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do.  To learn more about our colleague experience, visit Aon Colleague Experience.


We offer you


A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.