Risk & Healthcare Service Delivery Coordinator with German

Job Description

Team coordinator plays a vital role in our organization. This person helps to facilitate the daily functions and operations of the team. The team coordinator and team manager works closely in order to keep the team running smoothly.


Duties and Responsibilities:


• Establish and maintain strong relationship with German Stakeholders. Able to communicate effectively with internal and external customers and provide information about products and services.

• Ensuring timely and accurate delivery of processes (SLAs/KPIs) to prevent queries and escalations

• Ensuring the processes are documented, and that knowledge is captured, documented and shared within the team

• Actively seek and support Continuous Improvement activities. Develop a culture of continuous improvement within the team

• Team Working. Contributes to overall team achievements supporting objectives and targets

• Managing queries and ensuring their timely resolution

• Ensure that the team is aware of and can respond to risks that may impact service delivery

• Backing up the team manager, if required



• Advanced Excel skills

• Ability to analyze processes and identify improvements
• Ability to identify and respond to risks
• Ability to focus on details

• English and German language level – C1
• Ability to lead meetings and conference calls
• Ability to negotiate

• Ability to manage work streams in a project
• Ability to work effectively in a project team
• Extensive experience of Plan Management processes would be an asset



We offer:


• The best medical cover on the market with free dental care

• Generous benefits package for your wellbeing (multisport cards, insurance, vouchers, and many more!)

• Stability of employment and permanent contract after trial period

• Brand new office supporting collaboration, flexibility and activity based working

• Internal career opportunities and individual development plan

• Unique workplace culture - we value openness, honesty and authenticity, so don’t expect formal dress code nor managers hidden behind closed doors

• Lots of social events, charity actions and opportunities to integrate with colleagues


Please attach CV in English only