Pensions Process Governance Specialist

Job Description

Pensions Process Governance Specialist


We’re hiring!


Aon are currently recruiting a Pensions Process Governance Specialist to join our team in Birmingham. The Pensions Process Governance Specialist will be primarily responsible for developing existing or introducting new Pensions Administration standard solutions (letters, procedures, software functionality, technical support, audit control, administration tools) that comply with legal requirements and regulatory guidance.



About Aon


Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


The UK pensions landscape is evolving at a rapid pace. Economic challenges, legislative change, an ageing population and asset volatility pose a wide variety of risks and challenges to pension schemes. Trustees and scheme sponsors are faced with a range of decisions on difficult topics from managing risk to improving member engagement, setting an investment strategy to managing DC plans.


Aon Retirement Solutions’ market-leading capabilities and award-winning expertise make us the perfect partner to help clients through their pension challenges. We can provide integrated and comprehensive solutions across actuarial, plan administration, investment and insurance disciplines, enabling us to serve our clients' unique needs every step of the way.



About the Role


Your impact as a Pensions Process Governance Specialist:


Reduce case handling times

Reduce errors and omissions

Increased presence of standardised process

Reduced handoffs between team

Reduced risk to Aon and our clients

Effective workforce for all tasks

Reduced processing escalations

Reduced call handling times

Address audit recommendations

Reduce data and disclosure breaches

Improved client experience

Improved member experience

Improved technical understanding

Reduce future effort required for change

Utilising our administration software

Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.



About you


Your knowledge and expertise:


Previous experience of Pensions Administration

Good level of expertise working with Microsoft Word and Excel and ideally previous experience of working with pensions administration software

An ability to analyse processes, identify risks and opportunities

Be proactive and self-motivated, with a desire to own and deliver the best solutions for Aon

An ability and willingness to build united working relationships to collaborate effectively with colleagues from various areas of Aon

Positively influence others, enabling innovation to bring our best solutions for Aon

After the delivery of solutions, you will audit adherence and analyse the impact

Be an effective communicator, confident to express your own views and ideas and to support other to do likewise

To keep your technical knowledge up to date and have an ability to understand regulatory and statutory requirements or changes, and their impact

An ability to share technical knowledge and impact with others, providing training and ensuring a subsequent full understanding is established

Have an ability and willingness to own and lead projects on behalf of the Process Governance Team

To be reactive and own the delivery of risk reduction and process improvement opportunities identified by other areas of Aon

Demonstrate effective relationship management skills to manage stakeholders and challenging situations

Produce and communicate progress updates in a timely and professional manner

Possess efficient time-management skills, with the ability to prioritise and manage several projects at the same time

Drive a culture of continuous improvement

Support our colleagues by giving constructive feedback and coaching to support the development of others

A determination to develop your own Aon Brand and that of the Process Governance Team

Actively seek to develop your own performance, skills and knowledge and have a self-awareness to maximise your potential and contribution to Aon

Work with professionalism and act with integrity

Possess a degree and/or relevant Professional Qualification (PMI for example)

Work in accordance with the Aon Compliace Goals and in a manner that is consistent with Aon’s Impact Model (AIM)



Salary and Benefits


This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday.  We also offer tremendous potential with a growing worldwide organisation.


Our Colleague Experience


Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.


We’re happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we’re happy to discuss options with you upon application