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IND Sr Manager - Wealth - PA Operations

  • Bengaluru, India
  • Wealth Solutions

Job Description

Job Title- IND Sr Manager – Wealth – PA Operations

Solution Line- Wealth

Position type- Full Time      

Work Location- Gurgaon

Working style- Hybrid

Cab Facility- Yes

Shift Time – 12PM to 9PM

People Manager role: Yes

Required education and certifications critical for the role-

Graduate/Post Graduate

Required years of experience –

8-10 year of relevant experience

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS

We leverage deep actuarial, plan design and pension administration expertise and tools to design retirement plans. We help employers mitigate risk by better understanding liabilities, building plans that enhance retirement readiness and serving participants with unmatched satisfaction. Our investment team provides a spectrum of services including Investment Consulting, Delegated Investments and Alternative Investments, helping clients to optimise their potential risk-adjusted performance in a volatile market environment.

GENERAL DESCRIPTION OF ROLE:Lead an operations team of 12+ colleagues which is part of a larger 50+ project team that conducts surveys to collect compensation data from corporate & business firms and used the data to create reports that help clients benchmark the external market, or prevailing compensation trends on jobs or skill sets that are comparable to those within the client organization. Clients use this data to evaluate their standing vis-a-via other organizations. The process involves analysis of data which includes rigorous auditing of compensation data, querying clients for doubts/ clarification, removal of compensation outliers keeping in mind the market benchmarks, if any, and finally work on report generation.JOB RESPONSIBILITIES:

  • Industry knowledge of Pension and worked in key areas of Pensioners Trust Accounting, balance sheet, bank/cash reconciliation, Investment reconciliation, end-to-end accounting, finalization of Annual reports, accounts, payables management and statutory compliance
  • Overseeing the timely and accurate preparation of accounts and reports as per latest SORP, ensuring compliance with reporting deadlines
  • Key liaison between Accounting Team and Wealth Administration Teams
  • Should coordinating with other teams to resolve audit queries on time or receive inputs on time
  • Should be the coordinator between onshore and offshore for enhancing the domain knowledge of team members
  • Provide process improvement ideas to simplify the process
  • Monitor audit queries on daily basis and liaising with onshore team for any knowledge gap.
  • Provide status/roadblocks of process to stake holder on weekly basis.
  • First point of escalation for service issues relating to audit or accounting services
  • Implement and measure effectiveness of agreed changes to processes following audit review
  • Owns and drives performance management activities in the accounts team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines.
  • Holds regular 121s with colleagues to review performance, discuss issues, manage expectations and provide constructive feedback.
  • Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact. 
  • Develops and manages Accounting Team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need.
  • Manages the recruitment process for the team ensuring colleagues with the relevant skills are recruited to the team.
  • Organizes and monitors current activity so that the team meets agreed timescales
  • Coordinates the team’s workload ensuring both business as usual and/or projects are delivered to required deadlines and level of quality.
  • Analyses team output s and identify issues or trends connected to errors and time-consuming tasks
  • Accountable for overall team quality control, management of risks and escalations, audit and governance. Ensures correct processes and procedures are complied with by Accountants.
  • Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, auditors, other Aon Teams, and 3rd party providers.
  • Uses talent management tools including succession planning and talent reviews to ensure that the right people are in the right roles for future growth and there is no Single Point of Failures in the team.
  • Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework.
  • Ensures updates and changes to processes are consulted with relevant stakeholders and the agreed change management processes are followed by colleagues.
  • Owns and drives recognition practices in the team, responsible for recognizing colleagues and promoting the culture of recognizing others in the team.
  • Manages Business Continuity and Disaster Recovery plans ensuring all activities and processes are completed and kept up to date.
  • The Manager partners with both internal and external Clients building strong relationships to manage expectations regarding service delivery.
  • The Manager works with the Client Service Coordinator to manage expectations between the team and key stakeholders, these include the Client, Client Managers, Third Party Providers and other internal Aon parties.
  • The manager work closely with other wealth team to see if there is any synergies between process.
  • The Manager will work with other Managers to support the consistent management of colleagues across the Business Area.
  • The Manager will actively seek to develop own and teams’ performance, skills, and knowledge to maximize potential and contribution to the business.
  • The Manager participates in and as required, leads internal and client identified change projects. The Manager ensures the project team has relevant skills and support to achieve goals.
  • The Manager has leadership responsibility for a team of colleagues and is responsible for all performance management activities in line with company policies and legislation.
  • The Manager motivates and encourages team members to understand and meet the business and client’s requirements, linking colleagues and team goals to the company strategy.
  • The Manager explains difficult concepts to colleagues when delegating work or communicating information in a way which enables the efficient and effective delivery of work.
  • The Manager provides support, coaching and delivers constructive feedback to team members and encourage all to take an active role in their own Continued Professional Development (CPD).

SKILLS/COMPETENCIES REQUIRED:

  • Proven track record of People Management in an Accounting environment,
  • Key stakeholder and client management experience at a management level.
  • Proven track record in delivering results to an external client base through the effective management of a team.
  • Experience in project/implementation work would be an asset.
  • Professionalism and integrity to build long term trust.
  • High level of self- motivation and proactivity.
  • Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations.
  • Ability to effectively plan, prioritize and execute tasks in high pressure environment including, the ability to adapt to shifting priorities, demands and timelines using analytical and problem-solving capabilities.
  • An effective communicator, confident to express your own views and demonstrate excellent interpersonal skills
  • An ability to positively influence the behaviors and decisions of others.
  • Good IT skills with knowledge of Microsoft Excel and Word and, MS Office.

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

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