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Process Improvement Specialist

  • Krakow, Poland
  • Product Configuration and Implementation

Job Description

The global business process management (BPM) team is responsible for identifying, analyzing, designing, and optimizing processes across Aon. BPM is part of Shared Operations and partners with stakeholders across solutions and geographies. Focussed on efficiency and effectiveness, the BPM team’s goal is to transform process delivering improved client and colleague experience whilst lowering cost.

We’re hiring

About Aon

Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

Overview:

The Process Improvement Specialist will be responsible for mapping business processes in our BPM tool ensuring that best practices are followed in line with BPMN standards. They will work with business stakeholders conduct interviews and build understanding of processes which the business will verify. This will create opportunities to identify the areas of improvement and collaboration through adoption of new strategies, technologies, or procedures.

Role responsibilities

  • Process analysis: Mapping out existing business processes, identifying key steps, data flows, and stakeholders to understand how operations currently function.
  • Process interviewing: Discussing business process and asking the right questions to build high quality process maps and analyses of time/cost.
  • Identifying improvement opportunities: Analyzing data to pinpoint areas where processes can be streamlined, costs reduced, or customer experience enhanced.
  • Requirement gathering: Collaborating with stakeholders to gather necessary information and understand their needs for process improvements.
  • Developing solutions: Designing new or optimized processes, including potential technology solutions, to address identified issues.
  • Quality Assurance: Ensure that process maps meet the quality standards and expectations that are set up as a part of our governance.

Skills/Experience

  • English language - C1 at least
  • + 2 years' experience in a multi-national organization.
  • Process modelling skills - Ability to visually represent business processes
  • Good communication and presentation skills
  • Ability to analyse data, identify patterns, and draw meaningful conclusions.
  • Problem-solving skills to identify root causes and develop creative solutions.
  • Technical proficiency - Understanding of relevant BPM software and tools.
  • Lean Six Sigma Certification preferred. Experience in a BPMN tool preferred
  • Knowledge of financial or professional services preferred
  • Good interpersonal skills

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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