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P2P Service Support Manager

  • Krakow, Poland
  • Global Spend Management

Job Description

The P2P Service Support Team is focused on supporting EMEA Countries with their expertise in the areas of Procurement, AP, Expense and Supplier Management supporting appropriate level management visibility and review of the cost before the purchase using existing Supplier base and driving spend through the appropriate channels.

Service Support works across Finance, Legal, Corporate Compliance, Regional Working Group, Regional Spend Review and Supplier Risk Management to ensure the appropriate requirements are covered in Procure-to-Pay processes.

P2P Service Support Manager has the responsibility to lead the P2P Service Support Team as well as partner with the Business, serve as a point of escalation for the P2P Stakeholders and Partners, and drive process adoption/adherence to purchasing compliance, raising identified risks to management.

Sounds exciting? Keep reading!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

  • Lead P2P Service Support team, including Colleague engagement, associate development and associate performance.
  • Conduct themselves in an appropriate professional manner as the interface between key business contacts and teams within Aon.
  • Monitoring P2P processes adoption and tracking issues through connects with Country representatives and Operations teams
  • Work as part of the global GSM organization in the determination, adoption and maintenance of global policies/standards.
  • Being a central point of contact for EMEA P2P.
  • Participate in performance management activities and display an understanding of personal performance objectives and those of the teams
  • Recognize opportunities to build knowledge, skills and confidence by providing proactive coaching that prepares colleagues for success.
  • Develop, handle and maintain effective working relationships with key internal teams and stakeholders.Identify potential improvements within the processes.
  • Testing and support implementation of new systems, policies and tools.
  • Ensure the delivery of outstanding Customer Service by holding teams accountable for adhering to and promoting our customer service values.
  • Achieve Service Levels including issue resolution, management of change requests, and standardization of processes.
  • Deploy strategy for increasing process adoption and policies compliance.
  • Manage regional communication on best practices and process/systems continuous improvement.
  • Use all available metrics and reporting tools to run operations.

Skills and experience that will lead to success

  • Experience in Procure-to-Pay area – very good understanding of procurement, invoicing and supplier information management processes
  • Experience of working in an international environment
  • Bachelor of Science or Business Degree
  • Excellent communication and collaboration skills with ability to communicate at all management levels
  • Creative thinking/problem solving/proactive approach to business and process challenges to identify and respond to obstacles and issues
  • Ability to prioritise multiple tasks effectively
  • People management experience would be an asset

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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