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Senior Client Service Advisor

  • Cork, Ireland; Dublin, Ireland
  • Broker

Job Description

Senior Client Service Advisor

Are you an energetic, self-motivated and career focused individual? Do you have experience with commercial clients and a general insurance knowledge? This might be the role for you.

This role offers the flexibility to work both virtually and from our offices in Cork or Dublin.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Commercial Risk Solutions is currently looking to recruit an experienced and enthusiastic Senior Client Service Advisor to join our lively Global Division. Reporting to the Client Service Executive, the Client Service Advisor will be responsible for client servicing of a range of Global Inward accounts, with an ability to work as part of a team.

Main responsibilities will include:

  • Leading a portfolio of varied global inward businesses within a busy and pro-active broking environment
  • Handling clients’ renewals from start to finish, assisting with mid-term alterations, dealing with general day to day client and carrier queries and administrative duties pertaining to same
  • Providing support to our designated claims team in the handling of insurance claims
  • Providing assistance as required to colleagues across a range of general lines products
  • Reviewing policy wording
  • Building strong relationships with clients, underwriters and network colleagues through the delivery of a market leading service
  • Securing and retaining clients by providing an excellent service
  • Assisting the Global team and other Aon colleagues to continually deliver an excellent service
  • Participation in sales initiatives to target new clients
  • Expanding and sharing knowledge and capabilities
  • Maintaining the utmost standards of compliance and adherence to broking best-practice
  • Aligning with all management audit requirements
  • Other duties that may arise as the business requires.

How this opportunity is different

The Senior Client Service Advisor will have the chance to work for one of the biggest insurance broker services globally, facing and dealing with high level skills of clients in a wide range of different industries different, such as construction, real estate, manufacturing, tech, telecommunication and many more. Working in a commercial environment, you will be supported by a similar minded professional individuals and motivated dynamic team.

Skills and experience that will lead to success

The ideal Senior Client Service Advisor will have:

  • Relevant broking experience
  • Comply, on an ongoing basis, with the minimum competency requirements laid down by the Central Bank, including but not limited to: 
    • To be CIP qualified (minimum) Progress to ACII (desirable)
    • Meet the Central Bank Fitness & Probity standards
    • Provide evidence of compliance with maintaining CPD hours (min 2 year)
  • Have a desire to improve knowledge across a range of General insurance products
  • Ability to communicate effectively with clients, insurers and colleagues
  • Excellent organizational and administrative skills with ability to work to strict deadlines
  • Great teammate with the ability to work independently
  • Ability to prioritize workload and deliver on objectives
  • Show a strong dedication to understanding customer needs and attention to detail
  • Proficient in Microsoft platforms i.e. Word, Excel and PowerPoint.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

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