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Service Manager

  • Christchurch, New Zealand
  • Administrative Support

Job Description

Service Manager

  • Lead a busy team based on and offshore
  • Broad leadership role with lots of variety
  • Build a stable career with a well-known global company

The OpportunityThe Service Manager role is an excellent opportunity to contribute to the delivery of an outstanding operating model of client services within the Insurance sector. You will be enthused at the prospect of coaching and mentoring a highly skilled and committed team while delivering continuous process improvement. This is a great chance to showcase your capability with the wider business and develop your career within a world-class organisation.Key accountabilities of the role will include:

  • Leadership of a large, multi- location, multi-functional client service team
  • Identifying and delivering continuous improvement initiatives
  • Workforce planning and workflow management
  • Helping train and mentor team members in all aspects of the role.

About you To be successful in this role you will display a strong level of people leadership and organisation.  You will be able to quickly adapt to change and deliver this across the team and business as well as the ability to manage multiple projects at one time.

  • Outstanding process management / improvement capabilities
  • An innovative and collaborative approach
  • A dedication to exceptional client service
  • Outstanding relationship and communication skills.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.

We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

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