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Broking Support & Servicing, Assistant Manager

  • Kuala Lumpur, Malaysia
  • Account Management

Job Description

Broking Support & Servicing, Assistant Manager

We're hiring! We are looking for a Broking Support & Servicing, Assistant Manager to join our Affinity team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Responsible for supporting the Professional Indemnity Insurance (PII) Scheme Lead in overseeing the overall administration and client servicing of the PII Scheme for lawyers.

This includes:

  • Liaising with lawyers and law firms on their policy renewals and administration and ensuring all policies are renewed before deadline
  • Following up on renewal quotations that require further review
  • Advising lawyers and law firms on terms and conditions of policies
  • Advising lawyers and law firms on details of product offerings and benefits
  • Assist in developing marketing and technical campaign plans, including the organizing of events related to the Scheme
  • Collaborating with internal and external stakeholders to improve/enhance systems and processes
  • Collaborating with other team members to ensure effective administration of the Scheme
  • Providing any other additional support and assistance as may be required to successfully execute the PII Scheme

Key Results Areas (KRA)

  • Customer Centricity – demonstrate pro-active actions to understand the client’s need, follow through to ensure delivery of promises and consistently deliver excellent customer experience
  • Results Driven – delivering results despite challenges demonstrating initiative, persistency, and passion. Pushes self and others towards higher levels of achievement. Takes ownership and accountability for the results and actions
  • Collaboration and Networking - Understand the Aon Client Promise and work closely across teams and departments to identify and accomplish shared goals, objectives, and action plans. Leverages on relationship and/or strategic alliances with business partners and customers to share insights that enhance collective business success
  • Effective Communication – expresses thoughts, ideas and feelings in a clear manner in both individual and group scenarios, varies communication approach and language to capture the attention of audience in different situations
  • Versatile and Agile – Responds in a positive, flexible and quick manner to changing work processes environment, culture and priorities. Adapts to multiple demands in times of ambiguity and change. Demonstrates a willingness to explore difference approaches to business solutions

Skills and experience that will lead to success

Education & Qualifications/ Expected Experiences

  • A degree in any discipline - preferably LL.B, Economics, Actuarial Science, Business Administration or ACII
  • At least 3-5 years of experience in the insurance industry as broker and/or insurer
  • Fluent in English and proficient in Bahasa Malaysia
  • Possess BCCITB certification or must complete BCCITB certification upon joining
  • Operationally efficient and sound

Skills & Knowledge

  • Relevant working experience in the broking / insurance industry
  • Demonstrate proactive-ness and results-driven attitude in past work
  • Experienced in client service / account handling
  • Independent, positive personality
  • Good English language, communication, and interpersonal skills
  • Good Computer skills with knowledge of Microsoft Office application

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions for our colleagues as well. 

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

#2025-88328

2025-88328