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Claims Process Specialist

  • Vilnius, Lithuania
  • Business Services

Job Description

Ukraine Graduate Programme - Claims Process Specialist

We are seeking a dedicated Claims Process Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation, supervision, and control of the claims process. This role involves daily oversight of the claims teams in different locations, as well as collaboration with repair centres in Lithuania, Latvia, Nordics and other European countries.

The Claims Process Specialist will monitor and control KPIs, update and adjust processes, and provide recommendations and consultations to the Underwriter/Product team regarding terms and conditions and the sales process from the claims administration perspective.

This role will be initially based in our Vilnius, Lithuania offices, working remotely with our Ukrainian clients. 

Better Decisions Begin with You

About Aon

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Responsibilities

  • Ensure the smooth operation, supervision, and control of the claims process.
  • Oversee the daily work of the claims teams.
  • Collaborate with repair centres in Lithuania, Latvia, Nordic countries and other European countries, monitoring their KPIs, updating, and adjusting processes as needed.
  • Formulate needs and provide consultations to the IT department for tool improvements from the claims administration perspective.
  • Test changes in IT tools and provide feedback.
  • Provide recommendations and consultations to the Underwriter/Product team regarding terms and conditions and the sales process from the claims administration perspective.

How this opportunity is different

Our graduates experience the full lifecycle of our business — from trading risk in the market and understanding the importance of claims through to winning new business.

You’ll build relationships with a broad spectrum of people — including clients, our own industry specialists and members of the global insurance and reinsurance markets.

You’ll gain exposure to both technical and client-facing roles — this will help you to understand the specialist advice our clients rely on, and how we share it with them.

We offer the opportunity to work with a variety of roles Motor or Property insurance broking, property claims handing, client management and specialist project roles in marketing, site management, etc.

Start date – 1st June 2025

Your Development

As a new employee you will be invited to an initial induction on day one and to some initial role related training within a few weeks of your start date.

As an Aon Graduate, you will be enrolled onto our 10-month Launch Programme, which starts in Sept 2025. This development programme is built around three core elements:

  1. Business learning – on the job learning and experiences giving you the opportunity to develop your knowledge and understanding of the team and solution line you have joined.
  2. Technical training – we will guild you on the basic principles of our industry via some initial training on what we do and how we do it.
  3. Centralised learning - graduates complete in an Aon Induction, monthly webinars, business skills training and workshops; all designed to help you develop your knowledge of Aon, build your confidence and your network across our business.

Skills and experience that will lead to success

  • Proven experience in claims process management or willingness to gain such.
  • Strong organizational and supervisory skills.
  • Excellent communication and collaboration abilities.
  • Ability to work effectively with cross-functional teams.
  • Proficiency in monitoring and controlling KPIs.

Candidate profile

  • Preference for undergraduates the in Finance, Management, Economics, Insurance, Engineering and/or Banking subject areas, but we will consider students of any subject area.
  • (We will also consider candidates where their studies in Ukraine were interrupted.)
  • Fluent/Native in Ukrainian and understanding of Ukrainian culture
  • Business English – ideally C1 (‘Proficient User’) Level of CEFR.
  • Working knowledge of Lithuanian
  • Ability to be initially based in Vilius, Lithuania, and, when safe to do so, in our Kyiv office in Ukraine.
  • Applications from displaced Ukrainian nationals are welcomed.

What are we looking for?

  • Motivation and ambition to be part of the insurance industry – you will need to be able to articulate why you want to start your career in Commercial Risk or Reinsurance
  • Commercial awareness – this helps us to provide support and advice to our clients with clarity and confidence
  • Ability to build relationships, communicate and work collaboratively to develop solutions for our clients

Your career beyond your Graduate programme

Even after you’ve completed the formal programme, we will continue to support technical and business skills training. To aid your professional development you’ll receive regular performance feedback, and work with your line manager towards promotions, enabling you to continue to progress.  

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.  

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. 

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

Next Steps

If you are interested in this graduate programme please click Apply.

#EMEAGraduate

2025-88332